Refund policy
How do I cancel/refund an order?
- Email thezardxchange@gmail.com with the order number that you would like to cancel.
- Please note that due to processing times, we can not guarantee cancellation of an order as it may already be processed and shipping.
- Pre-Orders may be cancelled within 120 days of the purchase date for full refund to the original payment method. Cancellations beyond the 120 days will have to be refunded as either store credit or a check.
- Customer Holds may be cancelled within 30 days of the order for a full refund. In-stock orders beyond the initial 30 days may be cancelled for store credit only and subject to a 15% restocking/storage fee. Pre-Order hold items have the same policy as stated above. Excessive cancellations may result in loss of hold privileges.
- All cancellations must be sent via email to thezardxchange@gmail.com prior to shipment.
What is your Return Policy?
- In order to maintain the integrity of our inventory, we do not accept returns of any trading card games (i.e. Pokemon, Digmon, Final Fantasy, Flesh and Blood, Magic, Yugioh, Dragon Ball Super, etc.).
- We will provide a shipping label if the return is a result of our error (you received an incorrect or defective item, etc.).
- Most card games with missing components must have their parts replaced via the manufacturer. Please contact thezardxchange@gmail.com with the specifics and we will let you know how to proceed.